FAQ

  • 📱Do patients need to install an app?

    No. Patients receive all messages via text—no app downloads, logins, or portals required. This makes the experience simple, accessible, and highly effective, especially for older patients or those less comfortable with technology.

  • 🧠 How does PostSurgy help with patient recovery?

    PostSurgy sends patients timely reminders, recovery tips, and check-in questions based on their procedure timeline. If a patient reports symptoms like fever or pain, the platform alerts the care team immediately, allowing for early intervention.

  • 🏥 Who is PostSurgy designed for?

    PostSurgy is ideal for small to mid-sized clinics, outpatient centers, and specialty practices—including cardiology, orthopedics, oncology, GI, and general surgery. We work with practices in the U.S. and Canada.

  • ⚙️ How long does it take to set up?

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • 💬 Can we customize the messages patients receive?

    Yes. You can use our proven templates or customize messages based on procedure type, patient language, or your clinic’s preferred tone and timing. No code is necessary.

  • 📊 What kind of data or reports can we access?

    Your team will have access to real-time dashboards showing patient engagement, check-in completion rates, symptom trends, and escalations—enabling better care decisions and workflow improvements.